|We request Direct Debit payments two working days before your due date and, once requested, we are unable to cancel them.
If you don’t have sufficient funds to make the payment, the Direct Debit will be returned unpaid the following day. We’ll attempt to take the payment again in 3-5 working days.
You’ll receive communications regarding missed payments during this retry period.
Once a Direct Debit is being processed, any amendment you make to your repayment date or amount using our online financial difficulties tool, will be applied from your next repayment.