Introduction
This guide explains how to set up your online account and what to do if your registration details are not recognised. Follow the steps below to complete setup using the link provided by your agent.
Account setup
To create your online account, use the registration link sent by your agent and enter your agreement reference number when prompted.
Open the account setup link provided by your agent.
Enter your agreement reference number exactly as provided.
Complete any additional registration details requested on screen.
Submit your details and follow any verification steps shown.
If your information is missing or not recognised
If you cannot complete registration because your details are missing or are not recognised, check that you have entered the agreement reference number correctly and that you are using the link supplied by the agent.
If the issue continues, provide detailed information about the problem so further assistance can be given. Include what you entered, any error message shown, and the point at which setup failed.
Contact support
If you still need help setting up your online account, contact support and share as much detail as possible about the issue you are experiencing.
Additional information
Keep your agreement reference number to hand when requesting support, as it may be needed to help locate your account and resolve the registration issue more quickly.