| If you want to change your regular payment day or set up a new Direct Debit then you can do this in your online account. If you want to change your bank account, please contact us as we're still working on making this available online If you need to stop this payment (or the retry) because your bank charges a fee for unpaid Direct Debits, then please speak to your bank in the first instance. If you do cancel the payment with your bank, you will need to contact us so that we can make alternative payment arrangements and provide support to help avoid arrears if possible and potential credit file impact. |